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      How Texas Agencies Can Get Their Service Providers on HHAeXchange+ Today

      With a workforce that conducts their jobs on the go, your agency needs a direct line to service providers. The HHAeXchange+ Mobile App drives efficiencies for agency administrators and enables a better service provider experience.   

      Use this Mobile App Marketing Guide to help your agency: 

       

      Electronic Visit Verification

      What is Electronic Visit Verification?

      Electronic visit verification (EVV) is the process that uses electronic means like interactive voice response (IVR), alternative devices, or mobile apps to verify that care is delivered for personal care or home health services. Agencies use EVV not only to remain compliant with federal requirements, but also as an effective tool to track service provider arrivals and departures, ensuring clients get the care they need, when they need it. However, all EVV methods are not created equal.  

      Many agencies prefer that their service providers use the GPS-enabled mobile application for EVV, as it offers certain advantages that traditional EVV methods like IVR and alternative devices do not.

      Explore Our EVV Solution →

       

      5 Benefits of Using the HHAeXchange+ Mobile Application for EVV 

      The HHAeXchange+ mobile app empowers service providers with the tools they need to be happier on the job and deliver better care. Let’s quickly dive into the reasons why homecare agencies and service providers alike are enjoying the next-generation mobile app from HHAeXchange. 

      1. Everyone Saves Time 

      The app makes clocking in and out fast. On average, service providers spend 15 seconds clocking in and out on the mobile app versus several minutes on a landline. And agencies spend less time reconciling mobile EVV, with 97% of the support requests around EVV relating to traditional EVV versus just 3% on the mobile app. The mobile app is the fastest and easiest way to clock in and out for shifts. 

      2. You Cater to a Diverse Workforce

      Worried that service providers won’t be able to use the app because of a language barrier? Rest assured, HHAeXchange+ is available in 23 languages, including Spanish, Vietnamese, and Portuguese. Built with inclusivity in mind, HHAeXchange+ is easy-to-use, accessible, and flexible for service provider needs. 

      3. Keeping Records and Following Care Plans is Easier

      With the HHAeXchange+ app, your service providers can check patient-specific plans of care and providers can check that duties were performed during patient servicing. Service providers can also log comprehensive visit notes with images, audio recordings and/or text. 

      4. Your Agency Maintains Compliance

      Nagging service providers about completing compliance requirements is a thing of the past. With the mobile app, they will see upcoming/overdue compliance tasks (medicals, evaluations, in-services) and will be able to get the information they need to complete the requirement. This ensures that your agency is always up to date with state and federal requirements. 

      5. Everyone Stays On-time and On Course

      You and your service providers have enough to worry about – getting to the patient’s home on time shouldn’t be one of them. Allow the mobile app GPS to easily navigate service providers to their next case location. 

      Check Out This HHAeXchange+ One Page Explainer →

       

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      Get Your Service Providers on Board with The Mobile App

      You want your service providers to use the HHAeXchange+ Mobile App because you know that it will make both your jobs easier, but sometimes it’s hard to convince others to make a change, especially when it involves new technology. So, how do you convince your caregivers to adopt HHAeXchange+? 

      Promote The Mobile App in Your Office  

      It’s hard to ignore something when it’s staring you in the face, that’s why we recommend hanging up our mobile app poster in your office. Not only does it go over the benefits of the app for service providers, but it also offers easy to read step-by-step instructions on how to download the app and get started right away. 

      Get Our Printable Mobile App Poster → 

      Conduct a Mobile App Training Session   

      Sometimes the best way to convey information is face-to-face. Plan to have all your service providers come into the office for a meeting where you can explain the benefits of the mobile app and have everyone who is interested in using the app download it and follow the set-up instructions together. Consider making it more festive by having food and some social time! 

      Watch a Video About Our Mobile App → 

      Incentivize Service Providers to Use the Mobile App 

      Incentives are a great way to get your service providers to start using the HHAeXchange+ mobile app. We’ve found there are a couple easy ways to get service providers excited about downloading this type of technology. 

      • Have a Contest or Host a Raffle
        Try this: when a service provider downloads the mobile app, they put their name in a jar. After a couple of weeks, you choose two of the names out of the jar and give them a prize! 

      • Give Verbal Recognition
        Let’s say you have a service provider who is consistently using the app to clock in/out, collect important patient information, and complete training through the integrated eLearning solutions. It’s time to let them know how much their dedication means to your agency. Show your appreciation by sharing their commitment to their patients’ well-being with the rest of your organization, and consider rewarding them with something like a small gift card. 

      Time To Say Goodbye to IVR 

      The HHAeXchange+ Mobile App is easy to use, requires little to no training, and makes everyone's jobs easier – from the administrative staff to the service providers.  

      Get Our Printable Service Provider Handout with Download Instructions → 

      Step 1: Download 

      Visit the HHAeXchange+ page on the Apple App Store or Google Play to install the app. 
      Google Play Store Apple App Store

      Step 2: Sign Up and Create a Password 

      Once the app is installed, select your language and proceed to the Sign Up page. Enter an email address and password, which should follow the password rules specified, and click Sign Up. 
       

      Step 3: Register 

      Verify your registration in your email inbox or via push notification, and then log in to the app for the first time. Finish your account setup with a code that is provided by your agency (through email or SMS). 

      You are officially ready to use the mobile app! 

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      Get Started Today 

      Looking for more training resources to get up and running faster?

      ➡️ Distribute the guided video walkthrough to your service providers

      ➡️ Share this User Guide with service providers for detailed instructions on how to use HHAeXchange+

      ➡️Visit the HHAeXchange Help Portal to browse job aides, training materials, and best practices 

       

      Want to Learn More?