Based in New York City, Mrs. G’s Services, LLC is a licensed homecare agency providing care to patients of all ages who are ill, disabled, or recovering in the comfort of their own homes. The company strives to meet the unique needs of each patient by creating a customized plan of care in collaboration with the agency’s caregiver, the patient, their family, and the patient’s physician.
While Mrs. G’s primary mission is to provide comprehensive and quality service to their clients, they also place great value in their employees’ well-being and development. The company follows the old adage that “a happy worker is a productive worker."
The staff at Mrs. G’s Services was struggling to complete billing, payroll, and other administrative duties efficiently, having to complete tasks manually and use multiple systems and software. This led to many late nights in the office, valuable resources wasted, and even missed opportunities for payment. Mrs. G’s Services also wanted to be able to capture patient health data more effectively in order to improve care.
Mrs. G’s Services chose HHAeXchange to fulfill all their billing and payroll needs within one platform. CEO Sasha Guillaume said, “It used to take us about a week to process payroll, and now we’re down to about a half hour.” HHAeXchange increased the company’s efficiency, allowing the Mrs. G’s team to get out of the weeds and focus on patient care, communication with their caregivers, and growing their company.
Implementing HHAeXchange helped Mrs. G’s Services streamline their administrative functions, allowing the staff who were focused on manual billing and payroll issues to work on more strategic and productive tasks. Reducing the amount of overtime required to complete payroll also led to cost savings for the company.
While Mrs. G’s leadership had been hesitant to partner with a new software provider, they were comfortable choosing HHAeXchange because of their expertise within the homecare industry.
“They know the headaches; they know the ins and outs of it,” said Volter Dalzon, Director of IT and Billing Manager for Mrs. G’s Services. “They’re not just a software company; they’re a homecare software company, and you really feel that and see that when you work with them.”
“A lot of the growth of Mrs. G’s Services can be attributed to HHAeXchange. For somebody that is spending nights and weekends working, using Excel, using different applications, I would say to you HHAeXchange has it all in one platform."
- Volter Dalzon, Director of IT and Billing Manager, Mrs. G's Services
Designed by home health care experts, HHAeXchange’s platform also enables Mrs. G’s to stay compliant, communicate with caregivers via the mobile app, and broadcast shifts quickly and efficiently to the closest, most available aides. Mrs. G’s Services’ subsidiary company, Principle Homecare, also utilizes HHAeXchange. Both companies have seen major expansion since integrating HHAeXchange into their daily operations.
“A lot of the growth of Mrs. G’s Services can be attributed to HHAeXchange,” said Dalzon. “For somebody that is spending nights and weekends working, using Excel, using different applications, I would say to you HHAeXchange has it all in one platform."