Training and Office Hours: Visit Maintenance

Live Training: March 2nd at 2pm ET | Office Hours: March 4th at 2pm ET

Join us for a focused walkthrough of Visit Verification and Visit Maintenance in HHAeXchange.

This session walks through how visits move through the system from visit capture to completion, so you can clearly understand how to review visits, identify exceptions, and prepare visits for billing.

You’ll learn how to navigate the Visit Maintenance interface, including key tabs and tools that help you manage caregiver visits in one centralized location. By strengthening your visit review and maintenance processes, you’ll reduce exceptions, minimize manual corrections, and improve overall EVV accuracy across your agency.

Topics will include:

• Navigate the Visit Maintenance interface
• Identify completed visits versus visits with exceptions
• Review and resolve common visit exceptions
• Link and maintain EVV visit times

These practical and easy-to-apply steps will help streamline visit management and ensure visits are ready for billing.

Recommended Audience:

• New HHAeXchange users
• Staff responsible for verifying visits and visit maintenance
• Agencies onboarding new coordinators or administrators
  
  

How It Works:
This webinar kicks off with the main session on Monday, where you’ll learn the core content and tools needed to get started. Then, join us on Wednesday for a dedicated Office Hours Q&A session to dive deeper into the topic and get answers to your specific questions.

Note: We will host a question-and-answer Office Hours session on Visit Maintenance on March 4 2026, at 2:00 p.m. ET. No additional registration required.