Welcome to the new EVV Support Center: your go-to spot for EVV guides and resources for you and your caregivers. You’ll find the latest videos and instructions on how to get started with our EVV tools, tips for troubleshooting common caregiver clock-in/out issues, and more.

Mobile App

• Mobile App (Agency) - Process Guide

• Mobile App (Caregiver) - Process Guide

• EVV - Using the Mobile App for Caregivers - Video

• EVV - Mobile App Downloading & Registration for Caregivers - Video

• Mobile App Language Options - Job Aid

Telephony

• EVV  Phone Instructions - Job Aid

• EVV Phone Instructions (Spanish) - Job Aid

• EVV - Using Member Phone (Caregivers) - Video

• EVV Phone and FOB Instructions - Job Aid

Fixed Object (FOB) Device

• FOB Device - Job Aid

• EVV FOB - Video

• EVV Phone and FOB Instructions - Job Aid

Call Maintenance

• Managing Member Addresses

• Phone Number Not Found

• No Schedule on Calendar

• Call from Caregiver Number

• Visit Verified by Different Caregiver

• Duplicate Call

• No Schedule Opening

For any additional questions or concerns, contact our EVV Support Specialists directly at EVVsupport@hhaexchange.com.