Customer Quarterly Newsletter

Your Latest Product Enhancements & Workflow Improvements

Congrats to our 2025 Caregiving Champions!

In honor of National Homecare & Hospice Month, HHAeXchange put out a call for agencies to nominate a caregiver who goes above and beyond in their role. We received over 430 heartfelt nominations, but among the sea of exceptional caregivers, ten stood out from the crowd. Thank you for all you do for your communities!

Here is a quick summary of our top releases from the year — all designed to streamline workflows and elevate your experience across the platform.

✨ PAYER UPDATES

Service gap visibility

• Get more real-time visibility into service gaps. Configure alerts when an active member has no confirmed visits for X consecutive days, X days after placement start, or X days after an authorization start date.
  
  
• See more complete Missed Visit details. Alerts now show all missed visits that triggered the alert, and you can opt into notifications for recurring missed visits.

Smarter workflows for real-world scenarios

• To improve workflows and help prevent authorization import rejections, split patient automation now supports blended services across two offices in the same provider portal, even if the payer patient is discharged.
  
  
• Streamline communication through a configurable provider communication option to request additional authorization hours for guardrails directly from the authorization screen.

Better payer-provider coordination

• Reduce back-and-forth with improved sync. Providers now receive authorizations and authorization notes at the same time.
  
  
• Keep provider portals current with insurance data sync from the payer portal.

✨ PROVIDER UPDATES

Faster billing and fewer delays

• Automate invoice generation and claim batching on a schedule. This works well for overnight runs and high-volume billing.
  
  
• Group invoices by week + month for clearer billing periods at month-end.
  
  
• Resolve issues faster with full claim rejection reasons shown directly on the Invoice Visit page.

Authorizations and guardrails

• Add Program Codes to internal authorizations to ensure the correct program is communicated to the state aggregator.
  
  
• Uniform Allocation (Hours) allows providers to evenly distribute authorized hours across periods for improved planning and overage prevention.

Visit Maintenance as a central hub

• Manage all visit maintenance tasks: scheduling, tracking, exception handling, and pre-billing all in one place.

Eligibility visibility

• View linked contract eligibility on patient profile page, including insurance plan date ranges for quick coverage checks.

Compliance and visibility

• Find consolidated exception reporting in the new EVV Compliance Reports section, built to make compliance tracking easier.

NEED MORE INFORMATION?

Check out our Payer Release Notes or Provider Release Notes for a closer look or reach out directly to your Customer Success Manager. We’re always here to help!

Thank you for your partnership this year. We appreciate your business and wish you a happy holiday season!

The HHAeXchange Team

About HHAeXchange

Founded in 2008, HHAeXchange is the leading technology platform for homecare and self-direction program management. Developed specifically for Medicaid home and community-based services (HCBS), HHAeXchange connects state agencies, managed care organizations, providers, and caregivers through its intuitive web-based platform, enabling unparalleled communication, transparency, efficiency, and compliance. For more information, visit hhaexchange.com.