Preparing for the March 1, 2025

Claims Matching Requirement

EVV Claims Match Requirement Starts in

Hello there, 

Starting March 1,  claims for Electronic Visit Verification (EVV) made to the Ohio Department of Medicaid must have a matching EVV visit record. Claims that do not match will be denied. 

Navigating this change can seem challenging. We want to simplify the process for you through training, resources, and support.

To make sure you’re ready for this change, we’re inviting you to our Tuesday training series, designed to help your agency improve efficiency, reduce errors, and optimize your claims process. Each session covers a key operational area, and you can register for one or all of them based on your needs. 

Training Schedule (Tuesdays at 10:00 a.m. – 11:00 a.m.; with Open Q&A Sessions on Thursday). 

Mastering Data Entry Tuesday March 4, 2025

What You’ll Learn: 

• Setting Up Recipients: Easily search for recipients, enter Medicaid IDs, and complete required fields like programs, service codes, and authorizations. 

• Managing EVV Authorizations: Add and update EVV authorizations, ensuring critical data is in place for validation. 

• Creating Direct Care Worker/Employee Records: Set up and manage employee records, enable mobile access, and use bulk creation tools for efficiency. 

• Exporting Data: Learn how to filter and export reports to manage your agency effectively. 

Mastering Visit Maintenance Tuesday March 11, 2025

What You’ll Learn: 

• Locating Visit Data: Access and review EVV visit records effectively. 

• Resolving Visit Exceptions: Learn how to identify and fix common issues such as: 

• • Unknown client (recipient) 

• • Missing service 

• • Missing call in/out 

• • Missing contract/payer 

• Manually Creating Visits: Understand when and how to create visits manually to address gaps. 

Get Ready for Claims Matching

Tuesday March 18, 2025

Learn how to resolve the following errors: 

• EVV – Provider ID does not match (Error Code 6291)   

• EVV – Recipient ID does not match (Error Code 6292)  

• EVV – Procedure code does not match (Error Code 6293)  

• EVV – Unmatched Units (Error Code 6294) 

These webinars are designed for administrators, billing team members, and agency operations leaders. Please note: the content is not intended for caregivers. 

Sign up today to save your seat for you and your team. 

Have Questions?

• For more information about the Ohio Claims Validation Requirements please visit Ohio Visit Verification Information Center.
• For more information about using the Sandata software and additional training resources please visit the Ohio Sandata On-Demand site. 
  
  

Best Regards, 

The Sandata + HHAeXchange Team

About HHAeXchange

Founded in 2008, HHAeXchange is the leading technology platform for homecare and self-direction program management. Developed specifically for Medicaid home and community-based services (HCBS), HHAeXchange connects state agencies, managed care organizations, providers, and caregivers through its intuitive web-based platform, enabling unparalleled communication, transparency, efficiency, and compliance. For more information, visit hhaexchange.com.