Your Latest Product Enhancements & Workflow Improvements
We're excited to share key updates from last quarter — designed to streamline your workflows and elevate your experience across the platform.
✨ PAYER UPDATES
Improved Authorization & Notes Sync Between Payers and Providers
Authorizations and related notes now sync simultaneously from the payer portal to providers. This update eliminates delays and reduces confusion when new or updated authorizations are created.
Request Additional Hours for Authorization Guardrails
When payer-managed guardrails are triggered, providers can now request additional hours directly from the authorization screen. A new setting in the Payer Profile controls this feature, giving you streamlined communication and more flexibility.
Enhanced Member Profile Insurance Sync
Insurance information in the Member Profile now syncs from payer to provider portals—improving data consistency and administrative accuracy.
✨ PROVIDER UPDATES
Program Code Support for Internal Authorizations
You can now add Program Codes to internal authorizations. This ensures the correct program is communicated to the state aggregator.
Automated Invoice Generation & Claim Batching
Say goodbye to manual processing. You can now configure the system to auto-generate invoices and batch claims on a scheduled basis—ideal for overnight or high-volume billing. This update enhances productivity and allows your team to focus on pre-billing checks and reviews, helping to ensure cleaner claims and faster payments.
Group Invoices by Week + Month
Invoices can now be grouped by Week+Month, providing clarity and accuracy for billing periods that span month-end.
View Linked Contract Eligibility
On the Patient Profile Contracts page, you can now see a detailed table of insurance plan date ranges—giving you instant visibility into coverage windows.
Uniform Allocation for Authorization Guardrails
A new "Uniform Allocation (Hours)" field allows providers to evenly distribute authorized hours across all periods. This makes planning and compliance with provider guardrails much more predictable.
Founded in 2008, HHAeXchange is the leading technology platform for homecare and self-direction program management. Developed specifically for Medicaid home and community-based services (HCBS), HHAeXchange connects state agencies, managed care organizations, providers, and caregivers through its intuitive web-based platform, enabling unparalleled communication, transparency, efficiency, and compliance. For more information, visit hhaexchange.com.
HHAeXchange, 1180 Avenue of the Americas, Floor 20, New York, NY 10036, USA, Providers using a state-sponsored EVV solution—available at no cost to eligible providers through a state or payer program—do not need to purchase additional software or services to meet EVV requirements.
