Please note that the FOB Process Guide previously distributed is incorrect. We apologize for any inconvenience. Please review the instructions below on how to assign a FOB to a member:
FOB Assignment Process:
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The Case Manager (CM)/Support Coordinator (SC)/Targeted Case Manager (TCM) will install the FOB with a security tie in the member's home.
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The CM/SC/TCM will submit a linking form to HHA.
- Once submitted, a request will be routed directly to HHAX Support to activate the device.
- The device will be activated within one (1) business day of the request being submitted.
Again, we apologize for the error . For questions or help with HHAeXchange, please contact the Client Support Team:
