On May 9, 2025, HHAeXchange resolved an issue causing visit rejections. The issue prompted the error message: "Allow Auto Placement flag should be enabled at service code level to send placement. Please contact EDI Support to update configurations."
This issue, which began appearing at the beginning of this year, has now been fully resolved.
Now that the fix is in place, we ask that you resubmit any visits that were previously rejected due to this specific error. Resubmissions should include visits dating back to the onset of the issue at the beginning of the year.
Thank you for your attention to this.
Best Regards,
The HHAeXchange Team
About HHAeXchange
Founded in 2008, HHAeXchange is the leading technology platform for homecare and self-direction program management. Developed specifically for Medicaid home and community-based services (HCBS), HHAeXchange connects state agencies, managed care organizations, providers, and caregivers through its intuitive web-based platform, enabling unparalleled communication, transparency, efficiency, and compliance. For more information, visit hhaexchange.com.
HHAeXchange, 1180 Avenue of the Americas, Floor 20, New York, NY 10036, USA, Providers using a state-sponsored EVV solution—available at no cost to eligible providers through a state or payer program—do not need to purchase additional software or services to meet EVV requirements.
